Monday, April 27, 2009

Recall Update

Well the new Refrigerator arrived (former story Here) I am pleased with that. Still working on customer service and getting some more money for it. At this point, I do not recommend Maytag, but that is solely based on customer service and not on durability (well if it caught fire, it might not be very durable...so I just don't recommend them.)
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How I Have Dealt with Customer Service Complaints of this Magnitude in the Past:
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1) I write letters and emails - usually about a dozen (of the same letter) and always send them to the highest level possible. Once my husband and I did this for a 3 1/2 year old television we had - it just stopped woring one day. It was a Samsung and we got half of the money back - which we were able to put toward a new TV. I was very pleased with their customer service.
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2) I write complaints - I sent a complaint to the Better Business Bureau and to Florida Department of Consumer Services (800HelpFla for my state.)
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3) I use their words - for this past Maytag problem, in our letter, we used the words found in a report they published not to long about about their customer service and promises of the products.
Where Will This Get Us?
If no where, I trust that God is in charge and continue to thank Him for the blessing of our intact house! If somewhere, I am thankful for the time I have invested in this process. I usually have sucess most of the time, so the time is worth it to me. A little time on your end can make a big difference in saving an extra dollar, or two or hundreds.
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Anyone else have a similar experience?

2 comments:

Chief Family Officer said...

I usually start at the bottom of customer service and work my way up, documenting who I spoke to and what I was told. Usually it works okay, although I must admit that I'm not always as aggressive as I could (should?) be about getting a company to give me my money's worth. That reminds me, I really need to get on IKEA's case about a faulty hinge on one of our kitchen cabinets!

Bealsfamily said...

Those are greats steps! I really havnt had to many big problems yet, but I have had a few small issues with simple products like A sprayer on my can of hair spray stop working half way into a bottle (I recieved 3 coupons for 3 free bottles). Also when ALL changed their laundry detergent awhile ago it started leaving a residue on my clothing. I recieved a months worth of detergent for free! It really does pay to call/write and email the companys to let them know if faulty products. Most of the time they are glad you reached out.